## 320K+ brands are delivering better engagement with Twilio - Make every interaction smarter - Reach your customers any way, anywhere - Give your teams real-time context - Built on scale and trust [Learn more](https://www.twilio.com/en-us/customer-engagement-platform) ## What makes Twilio different Twilio is one of the first and only Customer Engagement Platforms to bring contextual data, communications tools, and AI together in a single platform. We make it easy for businesses to personalize every step of a customer’s unique journey. - [One-platform ecosystem](https://www.twilio.com/en-us/customer-engagement-platform) Twilio’s CEP includes the leading CDP and CPaaS solutions, along with powerful interoperability and a robust partner ecosystem. - [Trusted and transparent](https://www.twilio.com/en-us/trust-center) Seamlessly integrating compliance, security, and data privacy across the customer experience with a trust-first platform. - [Built for builders](https://www.twilio.com/en-us/developers) 10 million (and counting) developers are building uniquely personal customer interactions with speed, agility, and scale. - [Enterprise scale and global reach](https://www.twilio.com/en-us/solutions/enterprise) Powering over 14 trillion customer engagement API calls across every corner of the globe for 36% of the Forbes Global 2000. - [Open and extensible by design](https://www.twilio.com/en-us/cpaas) Offering flexible APIs as well as out-of-the-box, yet programmable, solutions to orchestrate powerful customer interactions with agility. - [Real-time customer data](https://www.twilio.com/en-us/customer-data-platform) Activate more precise experiences at scale with the leading customer data platform. ## Leverage Twilio’s scalability and reliability 19.9+ billion voice calls 167+ billion messages sent or received 1.9+ rillion emails sent 4.8+ billion customer verifications \*The above stats are from January 2023-December 2023 [Start for free](https://www.twilio.com/try-twilio) ## How IBM transformed its customer data foundation across 150 product lines to boost revenue by 70% IBM brought in Twilio Segment to send real-time customer communications and increase new product adoption and retention. - 30% improvement in product adoption - 4X increase in conversion rate - 10X return on Twilio Segment investment [Read IBM’s story](https://customers.twilio.com/en-us/ibm) ## MongoDB increases user data privacy with Twilio By integrating their backup functionality with Twilio’s SMS API, MongoDB was able to guarantee secure access for their customers from day one. - 1 Week to launch Twilio Two-Factor Authentication - 15M MongoDB downloads - 1K+ technology and service partners [Read MongoDB’s story](https://customers.twilio.com/en-us/mongodb) ## Allergan grew loyalty program by messaging customers directly After relaunching the Allē loyalty program and sending personalized text messages to members with coupons, offers, and relevant product information, Allergan increased sales and reached new membership records. - $400M+ in direct-to-consumer sales - 41% reduction in “completed purchase” CPA - 3M+ loyalty members [Read Allergan's story](https://customers.twilio.com/en-us/allergan) ## Analyst reports ### See why Twilio was named a leader in the Communication Platform as a Service (CPaaS) software space for a third time. ## Twilio named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS [Read the report](https://www.twilio.com/en-us/report/gartner-mq-cpaas-2025) ## Twilio named a CPaaS Leader in 2025 IDC MarketScape [Download the excerpt](https://www.twilio.com/en-us/lp/idc-marketscape-cpaas-2025) ## Twilio Named a Leader in 2023 IDC CPaaS MarketScape Report [Read the report](https://pages.twilio.com/2023_IDC_Marketscape_Report_NAMER?_ga=2.222731611.1514771004.1691432061-1593634990.1649783251&_gl=1*d11qr1*_ga*MTU5MzYzNDk5MC4xNjQ5NzgzMjUx*_ga_RRP8K4M4F3*MTY5MTUwNzM5Ny4yMDUuMS4xNjkxNTA4MTE4LjAuMC4w) ## Twilio named a Leader in the 2023-24 Omdia CPaaS Universe [Read the report](https://pages.twilio.com/en-us_omdia-cpaas-2024.html) ## Twilio named a Leader in the IDC CDP Market Scape for Financial Services Industry 2023 [Read the report](https://www.twilio.com/en-us/resource-center) ## Simple, flexible pricing options - Pay-as-you-go Simple usage‑based pricing means you don’t get locked into big contracts. - Volume discounts Discounts trigger as your usage grows, so you always get a fair price. - Committed‑use discounts Talk with our sales team for access to deeper discounts when you commit to usage. [See pricing](https://www.twilio.com/en-us/pricing) ## We have the trust. We have the simplicity. We have the scale. ###### Simplify complexity Whether its regulation, telco relationships, ethical use of AI, or the actual implementation Twilio simplifies the complexity of making customer engagement happen. ###### Accelerated time to value Get up and running in days not months. Transparent pay-as-you-go pricing so you can scale up as you need. ###### Market visionary We have been named a leader in the Magic Quadrant for the CPaaS market by Gartner and a Leader for the customer data platform focused on B2C Users by IDC Marketscape. ## Know every customer individually, engage personally Get started on a proof-of-concept that you can scale—no credit card required—or work with more than 2,000 technology partners to help implement Twilio’s solutions. [Start for free](https://www.twilio.com/try-twilio) [Explore our partners](https://www.twilio.com/en-us/partners) *\* 1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, Daniel O’Connell, September 18, 2023 *\* 2 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024 *\* 3 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025