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320K+ brands are delivering better engagement with Twilio

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What makes Twilio different

Twilio is one of the first and only Customer Engagement Platforms to bring contextual data, communications tools, and AI together in a single platform. We make it easy for businesses to personalize every step of a customer’s unique journey.

One-platform ecosystem

Twilio’s CEP includes the leading CDP and CPaaS solutions, along with powerful interoperability and a robust partner ecosystem.
Trusted and transparent

Seamlessly integrating compliance, security, and data privacy across the customer experience with a trust-first platform.
Built for builders

10 million (and counting) developers are building uniquely personal customer interactions with speed, agility, and scale.

Enterprise scale and global reach

Powering over 14 trillion customer engagement API calls across every corner of the globe for 36% of the Forbes Global 2000.
Open and extensible by design

Offering flexible APIs as well as out-of-the-box, yet programmable, solutions to orchestrate powerful customer interactions with agility.
Real-time customer data

Activate more precise experiences at scale with the leading customer data platform.

Leverage Twilio’s scalability and reliability

19.9+

billion voice calls

167+

billion messages sent or received

1.9+

trillion emails sent

4.8+

billion customer verifications

*The above stats are from January 2023-December 2023

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See why Twilio was named a leader in the Communication Platform as a Service (CPaaS) software space for a third time.*

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Simple usage‑based pricing means you don’t get locked into big contracts.
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Discounts trigger as your usage grows, so you always get a fair price.
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We have the trust. We have the simplicity. We have the scale.

Simplify complexity

Whether its regulation, telco relationships, ethical use of AI, or the actual implementation Twilio simplifies the complexity of making customer engagement happen.

Accelerated time to value

Get up and running in days not months. Transparent pay-as-you-go pricing so you can scale up as you need.

Market visionary

We have been named a leader in the Magic Quadrant for the CPaaS market by Gartner and a Leader for the customer data platform focused on B2C Users by IDC Marketscape.

Know every customer individually, engage personally

Get started on a proof-of-concept that you can scale—no credit card required—or work with more than 2,000 technology partners to help implement Twilio’s solutions.

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* 1 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Brian Doherty, DanielO’Connell, September 18, 2023

* 2 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, June 24, 2024

* 3 Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025

320K+ brands are delivering better engagement with Twilio