## Press Coverage

### How Twilio’s CEO Sparked a Turnaround

[Read More](https://ceobrief.cmail19.com/t/d-e-gkyhudd-hykitykhlk-r/)

### From AI agents to front desk: How to personalize the guest experience with both | with Chris Koehler

[Listen Here](https://podcasts.apple.com/us/podcast/from-ai-agents-to-front-desk-how-to-personalize-the/id1552987748?i=1000755917762)

### Twilio and the PGA of America highlight the shift to always-on fan engagement platforms

[Read More](https://siliconangle.com/2026/03/18/twilio-pga-engagement-platforms-fan-experience-thecube-appdevangle/)

### Twilio, PGA of America ink new multiyear agreement

[Read More](https://www.sportsbusinessjournal.com/Articles/2026/03/18/twilio-pga-of-america-ink-new-multiyear-partnership/)

### Standardizing the “Agent-to-Human” Connection

[Watch Here](https://techstrong.tv/videos/interviews/standardizing-the-agent-to-human-connection)

## Company News

### Twilio Named a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms and the 2026 Omdia Universe for Customer Engagement Platforms

[Read More](https://www.twilio.com/en-us/press/releases/idc-Omdia-CEP-2026)

### Twilio Flex Now Available as an Embeddable Contact Center

[Read More](https://www.twilio.com/en-us/press/releases/twilio-flex-now-available-as-an-embeddable-contact-center)

### Twilio to Announce First Quarter 2026 Results on April 30, 2026

[Read More](https://www.twilio.com/en-us/press/releases/twilio-to-announce-first-quarter-2026-results-on-april-30--2026)

### Twilio announces the winners of its 2026 Excellence in Engagement Awards

[Read More](https://www.twilio.com/en-us/press/releases/Excellence-Engagement-2026)

### Twilio Appoints Doug Robinson to Board of Directors

[Read More](https://www.twilio.com/en-us/press/releases/doug-robinson)

## For press or analyst inquiries, please contact us at:

[press@twilio.com](mailto:press@twilio.com) or [analystrelations@twilio.com](mailto:analystrelations@twilio.com)